Payment Policy

Effective Date: September 20, 2026
Last Updated: September 20, 2026

At ukwhats, we aim to make the payment process simple, secure, and convenient. We accept the following payment methods for eligible purchases made through our website.

1. PayPal

We accept payments through PayPal, allowing you to complete your purchase using an eligible PayPal account or an available payment method supported by PayPal.

Payment processing is handled through PayPal's secure payment system. ukwhats does not have access to your complete PayPal account or payment credentials.

2. Credit and Debit Cards

Where available through our checkout, customers may use eligible credit or debit cards to complete their purchases through our payment processing provider.

Available payment methods may vary depending on your location, payment provider, and other applicable conditions.

3. Payment Authorization

Your order will only be processed after the payment has been successfully authorized.

If a payment is declined or cannot be authorized, please verify your payment information or contact your payment provider.

ukwhats reserves the right to cancel or refuse an order if payment cannot be successfully verified or if suspicious or potentially fraudulent activity is identified.

4. Currency and Pricing

Unless otherwise stated, product prices displayed on this website are denominated in British Pounds (GBP).

The final amount payable, including any applicable shipping charges, will be displayed during checkout before you complete your purchase.

Prices and available payment methods may change without prior notice.

5. Refunds

Eligible returns are subject to our 30-day return policy.

Refunds will be issued to the original payment method within 10 business days after we receive and inspect your returned item.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

For complete return eligibility and instructions, please refer to our Returns & Exchanges Policy.

6. Payment Security

Payment information is processed through our payment service providers using their applicable security measures.

Please do not send complete payment card numbers, security codes, passwords, or other sensitive payment information to ukwhats by email.

7. Contact Us

If you have any questions regarding payment, please contact us:

Employer Identification Number (CRN)    17407229
Legal Company Name    LUMEN STAR LTD
UK Company Address    OFFICE 15733, INITIAL BUSINESS CENTRE, UNIT 7, WILSON BUSINESS PARK, MANCHESTER, UNITED KINGDOM M40 8WN

Email: service@ukwhats.com